IM based service desk application using Microsoft Skype4B and O365.
Chime in, Get Help - Cloud Hosted Service Desk using Microsoft Skype for Business
"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly,
where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
Quickly create a cloud hosted Instant Chime application – let our team do the work – typically installed and
active in less than 1 day.
your service desk and support operations and transform your IT service desk agents into heroes.
Route internal & external IM click to chat requests from your web site, or other channels,
to your sales or support teams – all leveraging your Microsoft O365 subscription.
your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved.
Manage more cases with fewer resources and lower average speed-to-answer times.
your employees, or customers, to any agent across any location using Microsoft Skype for Business.
Use your existing Microsoft Skype for Business (S4B) accounts to receive inbound service or sales requests.
Web chats to S4B or S4B to S4B.